Privacy Policy
This Privacy Policy explains how Artiselite Sdn Bhd (“we”, “our”, or “us”) collects, uses, discloses, and protects personal data when providing our websites, software platforms, and related digital services, including operational tools, customer support, and transactional communications via WhatsApp Business (collectively, the “Services”).

This Privacy Policy applies to all users of our Services, including general users and business customers, depending on how the Services are used.

How This Policy Applies
We collect personal data directly from users, from business customers using our Services, or automatically through the operation of our platforms.

Where we provide Services to businesses, we may process personal data on their behalf as a service provider or data processor, in accordance with their instructions and applicable law.

1. Personal Data We Collect
   Depending on usage, we may collect:
   • Identification data (e.g. name, phone number, email address) 


   • Account and profile information 


   • Service-related data (e.g. appointment or booking information) 


   • Communication data (e.g. messages processed to deliver Services, including 

WhatsApp Business messages) 


   • Technical and usage data (e.g. IP address, system logs, timestamps)
   We collect only data that is necessary to operate and support the Services.



   
   

2. How We Use Personal Data
   We use personal data to: 


   • Provide, operate, and maintain the Services 


   • Deliver transactional and service-related communications 


   • Respond to inquiries and provide customer support 


   • Monitor, secure, and improve system performance and reliability 


   • Comply with legal and regulatory obligations 


   We do not use WhatsApp Business messaging for marketing, promotional, or referral purposes.

   
   

3. WhatsApp Business Messaging
   Our Services may include transactional messaging via WhatsApp Business, such as confirmations, reminders, or operational updates.
   These messages are:
   • Sent only for service delivery purposes 


   • Not used for marketing or promotions
   Use of WhatsApp is also subject to Meta’s own terms and privacy policies. We do not control how Meta processes data within its platforms.

   
   

4. Data Sharing and Disclosure
   We do not sell personal data.
   We may share personal data with:
   • Business customers where we act as a service provider or data processor
   • Vendors and service providers supporting our operations under confidentiality 

obligations
   • Authorities or regulators where required by law

   
   

5. Data Retention
   We retain personal data only for as long as necessary to: 


   • Provide the Services 


   • Meet legal, regulatory, or contractual obligations 


   • Maintain security, auditability, and dispute resolution
   Data may be anonymized or aggregated where appropriate.

   
   

6. Data Security
   We implement reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, or misuse. No system can be guaranteed to be completely secure.

   
   

7. Your Rights and Choices
   Subject to applicable laws, individuals may request to:
   • Access their personal data 


   • Correct inaccurate or incomplete data 


   • Request deletion of personal data
   These rights are exercised in accordance with applicable data protection laws in Malaysia. Requests may be submitted by contacting us at support@artiselite.net.

   
   

8. Changes to This Policy

   We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date.

Data Deletion Policy
This Data Deletion Policy explains how individuals may request deletion of personal data processed by Artiselite Sdn Bhd.

1. How to Request Deletion
   Requests may be submitted by emailing support@artiselite.net.
   We may require verification of identity before processing the request.

   
   

2. Scope of Deletion
   Upon a valid request, we will delete or anonymize personal data from our active systems, including account information and stored communications, unless retention is required for legitimate purposes.

   
   

3. Retention Exceptions
   We may retain certain data where necessary to:
   • Comply with legal or regulatory obligations 


   • Maintain security and audit logs 


   • Prevent fraud or misuse 


   • Resolve disputes or enforce agreements

   
   

4. Processing Timeframe
   Deletion requests are typically processed within 30 days of verification.